When the App Manager and Headless URLs have different top-level domains, cross-domain communication is subject to Intelligent Tracking Protection (ITP). ITP is a privacy protection in many browsers to block requests for cross-website tracking including third-party cookies blocked, cookies blocked, or when a user has multiple AD accounts.

For this reason, it is strongly recommended to have the Headless site and App Manager URL be on the same top-level domain, to prevent such issues with Safari and other browsers.

Intelligent Tracking Protection (ITP) is a privacy protection in many browsers to block requests for cross website tracking including third-party cookies blocked, cookies blocked, or when a user has multiple AD accounts.

ITP requires a three-step login flow:

• Step One

• Step Two

• Step Three

This can be replicated using Chrome Incognito mode:

ITP Flow Conditions:

• Not device specific
• When Azure AD is on, occurs anytime the Akumina Azure login does not succeed after 6 seconds
• Example conditions:
  • Enter intranet with external links
  • Cookies blocked
  • Third-party cookies blocked
  • User with multiple AD accounts